Responsible Gaming at Horseshoe Casino

At Horseshoe Casino, we are deeply committed to promoting safe and responsible gambling for every player on our platform. We believe that gaming should always be an enjoyable and entertaining experience — never a source of financial stress or personal harm. Our responsible gaming program is built around transparency, player empowerment, and regulatory compliance across all jurisdictions where we operate, including Michigan, New Jersey, Pennsylvania, West Virginia, Ontario, and Alberta.

Our Commitment to Safe Play

Here at Horseshoe Casino, we take our duty of care seriously. As a regulated platform operating under licenses from the Michigan Gaming Control Board, the New Jersey Division of Gaming Enforcement, the Pennsylvania Gaming Control Board, the West Virginia Lottery Commission, and the AGCO/iGaming Ontario, we are required to maintain strict responsible gaming standards — and we go beyond mere compliance. We want every player to feel supported, informed, and in control at all times.

At Horseshoe Casino, we understand that for a small number of players, gambling can become problematic. If you ever feel that your gambling habits are changing or becoming difficult to manage, we encourage you to use the tools and resources we provide — and to reach out for help immediately.

Who Can Play at Horseshoe Online Casino

Real-money play at Horseshoe Casino is strictly limited to players who are 21 years of age or older. We use advanced geolocation technology (GeoComply) to verify that all players are physically present within a licensed state or province at the time of play. Real-money wagering is available only in Michigan, New Jersey, Pennsylvania, West Virginia (US), and Ontario and Alberta (Canada). We do not permit players located outside these eligible jurisdictions to access real-money games.

Our Know Your Customer (KYC) verification process requires identity confirmation through government-issued photo ID, Social Security Number (US), and additional supporting documentation. These measures exist to protect our players and maintain the integrity of our platform.

Responsible Gaming Tools We Offer

At Horseshoe Casino, we provide a comprehensive suite of tools designed to help you stay in control of your gambling activity. You can access these tools directly through your account settings or by contacting our support team at our Horseshoe Casino phone number: (855) 605-6945 (available 5am–3am daily). Ontario players may call (855) 700-0123.

Deposit Limits

We allow you to set daily, weekly, or monthly deposit limits on your account. Once a limit is applied, it takes effect immediately and cannot be increased for a defined cooling-off period. Reducing your limit takes effect immediately.

Gaming Session Limits

Here at Horseshoe Casino, we offer session time limits that alert you when you have been playing for a specified period. These reminders help you maintain awareness of how long you have been engaged with our games.

Cool-Off Period

If you need a short break from our Horseshoe Online Casino platform, you can activate a cool-off period ranging from a few days to several weeks. During this time, you will not be able to access real-money games, and we will not send you promotional materials.

Self-Exclusion

We offer a formal self-exclusion option for players who feel they need a longer break. Self-exclusion can be applied for a minimum of one year and up to a permanent exclusion. Once self-exclusion is activated, we will make every reasonable effort to close your account and prevent you from opening a new one. We also participate in state and provincial self-exclusion registries in all jurisdictions where we operate.

Reality Checks

At Horseshoe Casino, we can configure periodic notifications during gameplay to remind you of the time you have spent on our platform and the amount wagered. These checks support informed decision-making while you play.

Recognising Problem Gambling

Our Horseshoe Casino team encourages all players to regularly reflect on their gambling behavior. Signs that gambling may be becoming a problem include:

Spending more money or time gambling than you intended
Chasing losses by continuing to gamble to try to win back money
Gambling to escape stress, anxiety, or personal problems
Neglecting work, family, or social responsibilities due to gambling
Borrowing money or selling possessions to fund gambling activity
Feeling irritable or restless when attempting to reduce or stop gambling
Lying to friends or family about the extent of your gambling
Feeling guilt or shame after gambling sessions

If any of these signs are familiar, we strongly encourage you to use our responsible gaming tools and to seek professional help. You are not alone, and support is available.

Support Organisations and Helplines

At Horseshoe Casino, we work alongside nationally recognised organisations dedicated to helping those affected by problem gambling. We display the 1-800-GAMBLER helpline prominently across our platform and encourage all players who feel they may have a gambling problem to reach out.

National Problem Gambling Helpline: 1-800-522-4700 (1-800-GAMBLER) — available 24/7
Gamblers Anonymous: www.gamblersanonymous.org
National Council on Problem Gambling: www.ncpgambling.org
Ontario Problem Gambling Helpline: 1-888-230-3505
ConnexOntario: 1-866-531-2600

Protecting Minors

We are committed to preventing underage gambling on our platform. Our Horseshoe Casino registration process includes age verification at sign-up and ongoing identity checks throughout a player's account lifecycle. We recommend that parents and guardians use parental control software to prevent minors from accessing online gambling sites. Tools such as Gamban, Net Nanny, and Bark can help you manage access to gambling-related content at the device level.

If you suspect that a minor has accessed our Horseshoe Online Casino platform, please contact us immediately via live chat or by calling our support line so we can investigate and take appropriate action.

Dormant Accounts

At Horseshoe Casino, we monitor accounts for inactivity. Accounts that remain dormant for a period of three years will be subject to account closure procedures in accordance with applicable state and provincial regulations. We will make reasonable efforts to contact you before initiating these procedures.

Contact Us

At Horseshoe Casino, our support team is here to help with any responsible gaming queries. You can reach us through the following channels:

Phone (US): (855) 605-6945 — available 5am–3am daily
Phone (Ontario): (855) 700-0123
Live Chat: Available through the Horseshoe Casino app and desktop site
Web Form: Via the Caesars support portal

We are here for you. Responsible gaming is not just a legal obligation for us — it is a core part of who we are as an operator. We ask that you play for entertainment, set your limits, and always gamble within your means. New players can also explore our Horseshoe Casino welcome bonus and get started safely by completing the quick Horseshoe Casino sign up process.

Content updated: June 12, 2026