Horseshoe Online Casino Terms of Service

Welcome to Horseshoe Online Casino. These Terms and Conditions govern your access to and use of our platform, including all games, promotions, and services we provide. By registering an account or using our services, you agree to be bound by these terms in full. We encourage you to read this document carefully before you begin playing. If you do not agree with any part of these terms, please do not use our services.

1. About Us and Regulatory Information

At Horseshoe Online Casino, we operate under the umbrella of American Wagering, Inc. d/b/a William Hill & Caesars Sportsbook, part of the Caesars Entertainment group, with our principal office located at 6325 S. Rainbow Blvd #100, Las Vegas, NV. Trademarks are held by William Hill U.S. HoldCo, Inc. ("Caesars"). Our New Jersey entity operates as Horseshoe New Jersey / Caesars Interactive Entertainment.

We are licensed and regulated by the following authorities, depending on your jurisdiction:

• Michigan Gaming Control Board (MGCB)
• New Jersey Division of Gaming Enforcement (NJ DGE)
• Pennsylvania Gaming Control Board (PGCB)
• West Virginia Lottery Commission
• Alcohol and Gaming Commission of Ontario (AGCO) / iGaming Ontario

Our services are available only in the following licensed states and provinces: Michigan, New Jersey, Pennsylvania, West Virginia (United States); Ontario and Alberta (Canada). Real-money play is geofenced to these jurisdictions, and you must be physically present within an eligible state or province to access our games.

2. Eligibility and Account Registration

To use Horseshoe Casino services, you must be at least 21 years of age. By creating an account with us, you confirm that you meet this age requirement and that you are physically located within a jurisdiction where we are licensed to operate. We use GeoComply technology to verify your location at all times.

2.1 Identity Verification

As part of our KYC (Know Your Customer) process, we require the following documentation before approving withdrawals or during routine compliance checks:

• Social Security Number (SSN)
• Government-issued photo identification
• Proof of address (e.g., utility bill)

We use IDVerse and Incode technologies to process identity verification securely and efficiently.

2.2 Account Responsibility

You are solely responsible for maintaining the confidentiality of your horseshoe casino online login credentials. We strongly advise against sharing your account details with any third party. Any activity conducted through your account will be considered your responsibility.

3. Deposits and Withdrawals

At HorseshoeOnline Casino, we offer a wide range of convenient payment options. Our minimum deposit is $5 (digital, all states), and our minimum withdrawal is $1 (digital, all states). All US transactions are processed in USD; Canadian players transact in CAD.

3.1 Accepted Deposit Methods

• Debit cards (Visa/Mastercard)
• Interac Debit (Canada only)
• eCheck via VIP Preferred / ACH
• Online Banking
• Caesars Prepaid Play+ Card
• PayPal, Venmo, Apple Pay
• Interac e-Transfer (Canada only)
• PayNearMe (cash; deposit only, max $500/day)
• Wire Transfer (minimum $2,500)
• Credit cards available in Canada only (Visa/MC/Amex); credit cards are NOT accepted in the US

3.2 Withdrawal Processing

We process all withdrawal requests within up to 72 hours internally. Estimated timelines by method are as follows:

• Debit card: approximately 1 hour after processing
• PayPal / Venmo: same business day
• ACH / eCheck: 1–2 business days after processing
• Card deposit refunds: 3–5 business days

Please note that if you made a deposit via debit card, withdrawal to the same card may be blocked for up to 14 days. Apple Pay and PayNearMe are accepted for deposits only and are not available for withdrawals.

3.3 Transaction Limits

Our daily combined transaction cap (deposits + withdrawals) is $10,000 per day (per Michigan Terms of Service). Interac transactions in Canada are capped at $25,000 per transaction. We reserve the right to review and adjust limits at our discretion in accordance with regulatory requirements.

4. Bonuses and Promotions

Our Horseshoe Casino sign up bonus currently features the New Player Welcome Offer — a Bonus Spins Bundle using the horseshoe casino promo code SHOEHSH. This horseshoe casino bonus includes 500 total Bonus Spins distributed across four offers (4 × 125 spins) on select games.

4.1 Welcome Offer Terms

• Offer #1 is credited immediately upon registration
• Offers #2–4 are credited weekly after earning 1 Tier Credit (1 TC = $5 wagered on slots/video poker, or $25 on table games; Ontario: wager $5 cash)
• Wagering requirements: 1x slots / 2x video poker / 5x other casino games (NJ: 2x other; craps excluded)
• You have 5 days to clear wagering requirements after each offer is credited
• Bonus spins are valid for 5 days from the date they are issued

Additional horseshoe casino promotions include deposit-match bonuses (e.g., 100% up to $100 in select states), reload offers, and ongoing Caesars Rewards® promotions. All horseshoe casino bonus code offers are subject to state-specific terms and may vary by jurisdiction. We reserve the right to modify or withdraw promotions at any time.

4.2 Horseshoe Casino No Deposit Bonus

From time to time, we may offer a horseshoe casino no deposit bonus or horseshoe online casino no deposit bonus to eligible players. These offers are subject to separate promotional terms that will be disclosed at the time of the offer. Eligibility, wagering requirements, and withdrawal caps will apply.

5. Loyalty Program — Caesars Rewards®

At HorseshoeOnlineCasino, we are proud to offer access to the industry-leading Caesars Rewards® loyalty program. You earn 1 Reward Credit per $25 wagered on table games or $5 in slot coin-in. Tier Credits determine your status level, and credits are redeemable across 50+ Caesars destinations worldwide. This program bridges your online play with real-world benefits at Caesars properties.

6. Responsible Gaming

We at Horseshoe Online Casino are committed to promoting responsible gaming. We provide the following tools to help you manage your play:

• Deposit limits
• Gaming session limits
• Cool-off periods
• Self-exclusion options

If you feel your gambling is becoming a problem, please contact the National Problem Gambling Helpline at 1-800-GAMBLER. Accounts that remain inactive for 3 years will be classified as dormant and handled in accordance with applicable state laws.

7. Mobile Application

Our horseshoe casino app is available for both iOS and Android devices and provides full access to our games library, including horseshoe casino online slots, live dealer tables, video poker, and progressive jackpots. The app offers the same secure, regulated experience as our desktop platform. You can access your account, manage your horseshoe casino online login, and claim promotions directly through the app.

8. Customer Support

We provide support via multiple channels. You can reach our team by phone at (855) 605-6945 (available 5am–3am daily). Ontario players may call (855) 700-0123. We also offer live chat and a Caesars Web Form for written inquiries. Our horseshoe casino phone number and support channels are staffed to assist with account issues, payment queries, and technical support. All support is provided in English.

9. Intellectual Property and Prohibited Conduct

All content on our platform, including game software, graphics, trademarks, and text, is the property of Horseshoe Online Casino or our licensors. You may not reproduce, distribute, or exploit any part of our platform without our prior written consent. We prohibit the use of bots, automated scripts, or any software designed to manipulate game outcomes or gain unfair advantage.

10. Amendments and Governing Law

We reserve the right to amend these Terms and Conditions at any time. The current version of our terms became effective on September 19, 2025. Material changes will be communicated to registered users. Continued use of our services following any amendment constitutes your acceptance of the revised terms. These terms are governed by the laws of the applicable US state or Canadian province in which you are located and are subject to the jurisdiction of the relevant gaming regulatory authority.

If you have any questions about these terms, please contact us through the Caesars Web Form or call our support line at (855) 605-6945.